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Frequently Asked Questions

Here are the answers to some commonly asked questions regarding shopping at www.indoelectronic.com. If you can't find the answer to your question here, please contact us at email This email address is being protected from spambots. You need JavaScript enabled to view it. . This e-mail address is being protected from spambots. You need Java Script enabled to view it and our friendly Sales Staff will be happy to help you out.

Our opening hours ... ?

Indo Electronic is open 24 Hours a day 365 days every year. Our main store is open 7 days a week Monday – Friday 09.00 AM to 07.00 PM and Saturday - Sunday from 10.00 AM to 06.00 PM.

How to contact us ... ?

Please look in the Contact us section on the website.

Our product range ?

We try our best to carry all your day-to-day products. Please check our product category and online catalogue to see the range. Please note that we carry more products than what we show on the site.

I cannot put more than one item in my cart. Why... ?

Our web site uses cookies to identify our customers and the items they place in their shopping cart. If you have disabled cookies in your browser, or cookies are blocked by your firewall software, we will not be able to log you as a user or keep track of what you place in your cart.

A "cookie" is a unique tag that is issued to a web customer and is used to identify individual computers. Cookies do not harm your computer in any way, they just help us as know who you are.

How long does it take to process my order ... ?

We try every possible option to deliver your products at the earliest. We use Couriers who are well established and has a track record. One the payment has been processed we pack the goods and deliver. We work 7 days a week in order to provide a swift reliable service to all our customers.

Which shipping method should I choose? When will my order be delivered... ?

The shipping method you should choose depends on your preferences, where you are shipping, and when you hope to receive your package. Our aim is to provide goods at the lowest price and we aim to ship the goods at the lowest price so that our customers still get a very good value for money.

Will my order arrive in time for the holidays ... ?

That depends on when you place your order and the shipping method you select!
Please refer to our as we are open 7 days a week we try our best to deliver goods at earliest opportunity. Some restrictions may apply due to courier company holidays. Please email us for more information.

Do you ship internationally ... ?

Yes, please let us know via email or phone if you want shipping internationally, which can be arranged by speaking to our friendly staff. Please note that we have minimum Order for International Shipping.

 

 

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Shipping and Return

Shipping & Return Policy

We can ship to virtually any address in the world. Our returns policy is simple if you aren't happy with your purchase please return it in an anused re-sellable condition (including any packaging and manufacturers labels) to us within 15 days of receipt and we will give you a full refund excluding any postage costs

When returning any item to us for whatever reason it is your responsibility until the goods have been delivered to us. We can not be held responsible outside of the 15 day period or without labels as above may be subject to a restocking fee.

If you are returning an item due to an error by us, we will cover the cost to return the item (up to first class recorded level, please make a note on the returns from you would like the postage cost refunding) and of course there will be no cost to send out the correct item returned outside of the 15 day period or without labels as above may be subject to a restocking fee.

Shipping Order:
All order can be shipped directly to your door. We take care in packaging your order and fully insure each order. If you are visiting Our Warehouse, you can come in and purchase a product, and we'll be happy to send the package your order to your home or to a delivery destination address that you provide to us.

Location Indo Electronic :



Shipping Company We Use:
We Usually use  , please use a street address of a friend or relative to help facilitate the delivery. So that the delivery of goods orders, can be delivered to the destination address.

Return and Warranty Policy:
Our return policy is based on the simple principle of servicing our customers.  We enjoy an extremely low rate of return due to upfront service and accurate information about products before they are ordered.

If you need to return an item because it is not what you ordered, contact us and we will refund shipping charges as well. You will find we are very easy to work with and put the customers interests first.

All products are covered by the manufacturers warranty.  Warranty terms vary between manufacturers as well as products, so please refer to your documentation for details. If you have warranty questions please feel free to contact us. Keep all manufacturer products to help yourself communicate with us, or them directly if the need arises.  Be aware that shipping and service charges are not covered by manufacturers warranty.

 

 

 

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Terms and Conditions

The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. Please read these terms and conditions carefully.

Terms and Conditions

These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these.
This does not affect your statutory rights as a consumer.

Purchasing

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We will not use your details for other purposes without asking your consent and you may ask that your details are removed from our system by writing to the address above.

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.

All prices and offers are subject to change and availability. Errors and omissions excepted. Subject to not selling below our cost price
Allow 3-6 working days for cheque clearance. For out of stock items, delivery dates given are only estimates.
Free Shipping  - For purchase of $ 2000 (all item).
For purchases over $ 6000 will be provided free of charge tax. The cost of tax in your country, will be the responsibility of our company. And one more thing, in our company can only make delivery package for the purchase price above $ 1000. It's as simple as that!

Info : If you have difficulty registering online to make a purchase on our company website, please do not hesitate to contact us. We will help you to complete your registration on our company website.  

Payment
1.   Indo Electronic accept the following payment options:
      Payment Via PayPal, Bank Wire Transfer (T/T) and Western Union (WU)
     
   - Wire Transfer :

    Bank Negara Indonesia (BNI)
    Bank Rakyat Indonesia (BRI)
    Bank Mandiri

  - Paypal/Credit card (only apply for purchase with total amount reach USD 2000)

2. Upon your successful online payment with PayPal, Bank Transfer or Western Union options,please remember to fill in electronic Payment Confirmation Form.
3. Kindly note that your order will not be processed without the payment confirmation slip.
4. Your order will be processed on the same day upon successful payment confirmation.
5. If you have questions about Indo Electronic Store payment process, kindly contact our sales consultant at This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance.

Currency - We currently accept Indonesia Rupiah (IDR), US Dollar (USD $), Australia Dollar (AUD $), EURO (€), British Pound (GBP £)

Info : We only accept the purchase by using the payment through PayPal, Bank Transfer and Western Union. And your purchase will be processed after you inform your payment to our company, or you can also send your payment receipt by Fax or Email to our company. But if you make a purchase at our company, and within the next 3 days you do not send the information news about your purchase, or you do not send your proof of payment to our company, we will immediately send you the status of your purchase to be canceled.

For order email address : This email address is being protected from spambots. You need JavaScript enabled to view it. This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it for assistance.

INDO ELECTRONIC GIVE 100% MONEY BACK GUARANTEE :
1. We are willing to refund your money if you do not accept purchase order.
2. Super Fast Delivery. 100% guaranteed to arrive at destination after the buyer give the full address of shipping destination.
3. Shipping is done through delivery of world-renowned namely DHL,UPS,FedEx accordance with the wishes of the buyer.

4. If the shipment has been received in damaged condition or disability, you can to contact us immediately. So we can refund your money or replace your order with the new. And about the cost, you do not need to worry. Our company will be responsible and you will not be charged an additional fee.

Purchase Policy
Purchasing by Bank Transfer or Western Union generated purchases must be made using a Bank Transfer or Western Union. For safety and ease we ask all those placing orders via Bank Debit to do so through our safe online website. Please contact us for details.

Delivery
We aim to deliver goods to you within 4-6 working days but we cannot give an exact delivery date. And we do not make a despatch until we are ready received the Payment.

Complaints
We try very hard to exceed our customer expectations. In case we fail and you need to complain about our service then please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at +62614519377 / +628997850016
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

We will answer all questions or requests within a maximum period of 1x24 hours.

- If you have any suggestions or comments, please let us know at Costumer Service Care Indo Electronic or Please contact us via email This email address is being protected from spambots. You need JavaScript enabled to view it. , or if you are interested to make a purchase at our company. Please your make purchases through the show cart (create an account) on the website of our company. So that we can immediately prepare your order.

- If you have made a purchase and are not satisfied with our services, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. / This email address is being protected from spambots. You need JavaScript enabled to view it. so we can work better for your satisfaction.

 

 

 

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Privacy and Security

Indo Electronic take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. Indo Electronic do not share your information with anyone else unless you've approved of such sharing in advance.


What Information We Collect

The following types of information may be collected at this website  (if you volunteer it):

    your e-mail address
    your first and last name
    your street address, city, state and ZIP Code
    pertinent information specific to an event or activity (where relevant)

More About E-Mail & Postal Addresses

If you supply us with your e-mail and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.

If, later, you decide you no longer wish to receive such messages, every email we send out contains an "unsubscribe" link. Simply click this link and you will be unsubscribed. You may also let us know by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all e-mail addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.

If you would like to see your contact information we have on file, please stop by one of our retail locations or send an email to the address above.


Periodic Updates

Please check this page for periodic updates on our policies regarding any personal information you've provided to us via our website. Thank you for visiting us online. We appreciate the opportunity to serve you.

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented.

 

 

About Us

Welcome to Indoelectronic.com

Indo Electronic is 100% real company in city Medan - Sumatera Utara. Indo Electronic is the largest electronics store and secure reliable in city Medan - Indonesia. We are committed to providing and selling all kinds of popular electronic and have warranty. Indo Electronic is a leading supplier of Electronic products. And purchase products at Indo Electronic provide a 100% money back guarantee and 100% safe, Because Indo Electronic the best of the best. Indo Electronic founded in 2010 with headquarters located in city Medan - Indonesia and we have reputed Supplier Electronic in our country. Our registered office name is Indo Electronic.  Location Indo Electronic : Jl.S.Parman No.21/272 Medan - 20151, Sumatera Utara - Indonesia.  We started the online bussiness for provide our costumers service. Our business philosophy is simple: give consumers and businesses what they want, when they want it. We never stop improving our world class operation by putting our customers - and their needs - first.

Indo Electronic is a leading supplier of Electronic products.
We provide the source of all electronic products : Printers, Print Head, Camera, Camcorder, Drone, Medical Electronics and much more.

Our vision and mission to provide innovative products with best service and price as competitive as possible to enhance our clients business. As a result, customer and consumers worldwide will reward us with leadership sales, profit, and value creation, allowing our people and the communities in which we live and work to prosper. We believe our business is built on relationships with our customers, partners, investors, employees, and with the communities where we live and work. To keep those relationships strong, our goals are simply stated: no cheats to customers,no harm to consumers and always providing best products with best price.

 

 

 

 

 

 

 

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